frequently asked questions

Where can I purchase One4all Gift Vouchers?
You can purchase One4all Gift Vouchers from any FEXSERV or Maltapost Branch and authorised newsagents. For a full list selling agents please click here.

How do I purchase a One4all Gift Voucher online?
From our homepage at www.one4all.com.mt, click the 'buy online' button. This will bring you to the gift voucher order form. Enter the quantity of vouchers required for each denomination, choose your free greeting card and a message to attach with the voucher (if any). Select a delivery option, enter your personal details followed by the recipients address if you want the vouchers to be sent to a different address. Press the checkout button and enter your card details. Please note that all online orders are subject to credit card clearance.

I have received an One4all Gift Voucher, what do I do next?
The One4all Gift Voucher can be used in over 350 shops of more than 175 different retail partners around Malta and Gozo. Simply go directly to the shop or service provider of your choice and present the gift voucher at the cash. To get a full listing of participating retail partners that accept the One4all Gift Voucher, visit www.one4all.com.mt or pick up a directory from any FEXSERV or Maltapost Branch.

Why is there a 2.5% fee when purchasing gift vouchers online?
The fee is a service charge which covers the administration costs and cost of postage and packaging.

What are the advantages of One4all Gift Voucher?
The One4all Gift Voucher can be used in hundreds of stores and service providers around Malta and Gozo. The One4all gift voucher can be redeemed against anything within the participating retail partners stores unless a restriction which has been pre agreed between the retail partner and the Gift Voucher Shop applies. These restrictions are clearly indicted in both our printed and online directory. The one4all Gift Voucher is is the most flexible and convenient gift voucher available in Malta and Gozo.

What denominations are One4all Gift Vouchers available in?
One4all Gift Vouchers are available in denominations of €15 and €20

If I order One4all Gift Vouchers online, when can I expect to receive delivery of my order?
Orders placed before 11am Monday to Friday will, subject to credit card clearance, be dispatched for delivery within 3 days when sent by standard post. Next day delivery is available when sent by courier. Orders placed at the weekend and on public holidays will be handled on the next working day.

Can I place an order online and collect it in the post office?
All orders placed online will be dispatched to the delivery address specified. Orders placed through the website cannot be collected at the Post Office.

What time is the One4all customer service available?
Our customer service team are available between 8:30am to 5:30pm Monday to Friday excluding public holidays. They may be contacted on telephone no 2576 5000.

I have not received my order, what can I do?
Please contact our customer service team on 2576 5000 to notify us of the delay.

Where is the serial number on my gift voucher?
The serial number is located on the bottom of the voucher under the bar code. This serial number is a unique 13 digit number.

If I don’t use the full value of my voucher, how do I receive my change?
The value of the one4all Gift Voucher must be used in full. Giving change or a credit note is at the discretion of each retail partner.

How long is a voucher valid for?
All of our vouchers are valid for 18 months from date of issue. The date of issue is stamped on the back of the voucher.

How often will the list of retailers change?
We do our best to keep our participating retailer listing up to date as much as possible. However from time to time some retailers may join or leave the scheme and we make every effort to release a new booklet directory at the earliest opportunity. The retailer listing online at www.one4all.com.mt is updated immediately when changes occur and provides the best source of information on current participating retailers.

Can I change my vouchers for cash?
No, the One4all Gift Voucher cannot be exchanged for cash.